Why is my card payment option locked?
If your credit/debit card, Apple Pay, or Google Pay option appears locked in the deposit or withdrawal section, it is likely due to an incomplete identity verification process involving facial recognition.
To unlock these payment methods, you’ll need to complete a quick verification process. When you click on the locked option, a guided prompt will appear. Please follow the steps below:
- Upload a valid government-issued ID.
- Enable your device’s camera to perform a secure real-time facial scan.
Once verified, these payment methods will be unlocked.
If you experience any issues or have questions, feel free to contact our Support Team at support@vantagemarkets.com.